/* =========================================================
   AUDIENCES & CRM
   Leads with their attribution, a stage board, threads and complaints,
   and the HubSpot sync panel.
========================================================= */

.crm-kpis { display: grid; grid-template-columns: repeat(auto-fit, minmax(170px, 1fr)); gap: 10px; margin-bottom: 16px; }

.crm-kpi { padding: 14px 16px; border: 1px solid var(--border); border-radius: 14px; background: var(--surface); box-shadow: var(--shadow-sm); }
.crm-kpi-label { font-size: 10.5px; font-weight: 800; letter-spacing: .03em; text-transform: uppercase; color: var(--text-3); }
.crm-kpi-value { margin: 4px 0 2px; font-size: 24px; font-weight: 800; letter-spacing: -.02em; color: var(--text); }
.crm-kpi-note { font-size: 11.5px; color: var(--text-2); }

.crm-tab-panel.hidden { display: none; }

/* ---------- leads table ---------- */

.crm-person { display: flex; align-items: center; gap: 9px; }
.crm-person small { display: block; font-size: 11px; color: var(--text-3); }

.crm-avatar {
    flex: 0 0 32px;
    width: 32px; height: 32px;
    display: grid; place-items: center;
    border-radius: 50%;
    background: var(--primary-soft);
    color: var(--primary-dark);
    font-size: 11.5px; font-weight: 800;
}

.crm-avatar.is-big { width: 46px; height: 46px; flex-basis: 46px; font-size: 15px; }

.crm-source { text-transform: capitalize; }
.crm-note { font-size: 11px; color: var(--text-3); }

.crm-stage { display: inline-block; padding: 3px 9px; border-radius: 999px; font-size: 10.5px; font-weight: 800; }
.crm-stage.is-new { background: #e8f0ff; color: #3552a8; }
.crm-stage.is-contacted { background: var(--warning-soft); color: var(--warning); }
.crm-stage.is-qualified { background: var(--primary-soft-2); color: var(--primary-dark); }
.crm-stage.is-converted { background: var(--success-soft); color: var(--success); }
.crm-stage.is-lost { background: var(--surface-soft); color: var(--text-3); }

.crm-score { display: inline-block; width: 46px; height: 6px; margin-right: 6px; border-radius: 999px; background: var(--surface-soft); overflow: hidden; vertical-align: middle; }
.crm-score i { display: block; height: 100%; background: var(--primary-gradient); }

.crm-empty { padding: 26px; border: 1px dashed var(--border-strong); border-radius: 12px; text-align: center; font-size: 12.5px; line-height: 1.6; color: var(--text-3); }
.crm-empty code { padding: 1px 5px; border-radius: 4px; background: var(--surface-soft); font-size: 11.5px; }

/* ---------- pipeline board ---------- */

.crm-board { display: grid; grid-template-columns: repeat(5, minmax(0, 1fr)); gap: 10px; margin-bottom: 16px; }

.crm-column { padding: 10px; border: 1px solid var(--border); border-radius: 14px; background: var(--surface-soft); min-height: 120px; }
.crm-column header { display: flex; justify-content: space-between; align-items: center; margin-bottom: 8px; font-size: 12px; }
.crm-column header b { color: var(--text); }
.crm-column header span { padding: 1px 8px; border-radius: 999px; background: var(--surface); font-size: 11px; font-weight: 800; color: var(--text-2); }

.crm-card { display: block; width: 100%; margin-bottom: 6px; padding: 9px 10px; border: 1px solid var(--border); border-radius: 10px; background: var(--surface); text-align: left; font: inherit; cursor: pointer; }
.crm-card:hover { border-color: var(--primary); }
.crm-card b { display: block; font-size: 12px; color: var(--text); }
.crm-card small { display: block; margin-top: 2px; font-size: 10.5px; color: var(--text-3); }
.crm-card-foot { display: flex; justify-content: space-between; margin-top: 6px; font-size: 10px; color: var(--text-3); text-transform: capitalize; }
.crm-more { padding: 6px; font-size: 11px; color: var(--text-3); text-align: center; }

.crm-columns { display: grid; grid-template-columns: repeat(auto-fit, minmax(320px, 1fr)); gap: 12px; }
.crm-attribution .table-wrap { padding: 0 6px 6px; }

.crm-bars { padding: 6px 16px 16px; display: flex; flex-direction: column; gap: 8px; }
.crm-bar { display: grid; grid-template-columns: 120px 1fr 34px; align-items: center; gap: 10px; font-size: 12px; }
.crm-bar-label { color: var(--text-2); }
/* channel names are lowercase keys; the insight labels are already sentences */
.crm-attribution .crm-bar-label { text-transform: capitalize; }
.crm-bar-track { height: 8px; border-radius: 999px; background: var(--surface-soft); overflow: hidden; }
.crm-bar-track i { display: block; height: 100%; background: var(--primary-gradient); }
.crm-bar-value { text-align: right; font-weight: 800; color: var(--text); }

/* ---------- conversations ---------- */

.crm-chips { display: flex; gap: 6px; flex-wrap: wrap; }
.crm-chip { padding: 5px 11px; border: 1px solid var(--border-strong); border-radius: 999px; background: var(--surface); font: inherit; font-size: 11.5px; font-weight: 700; color: var(--text-2); cursor: pointer; }
.crm-chip.is-on { background: var(--ink, #0e1b28); border-color: var(--ink, #0e1b28); color: #fff; }
.crm-chip.is-tag { cursor: default; background: var(--primary-soft-2); border-color: var(--primary-soft); color: var(--primary-dark); }

.crm-threads { display: grid; grid-template-columns: 340px minmax(0, 1fr); gap: 12px; align-items: start; }
.crm-thread-list { max-height: 560px; overflow-y: auto; display: flex; flex-direction: column; gap: 8px; }

.crm-thread { width: 100%; padding: 11px 13px; border: 1px solid var(--border); border-radius: 12px; background: var(--surface); text-align: left; font: inherit; cursor: pointer; }
.crm-thread:hover { border-color: var(--border-strong); }
.crm-thread.is-open { border-color: var(--primary); background: var(--primary-soft-2); }
.crm-thread-top { display: flex; align-items: center; gap: 7px; margin-bottom: 4px; }
.crm-thread-top b { flex: 1; min-width: 0; font-size: 12.5px; color: var(--text); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.crm-thread-when { font-size: 10.5px; color: var(--text-3); }
.crm-thread p { margin: 0 0 6px; font-size: 11.5px; line-height: 1.5; color: var(--text-2); display: -webkit-box; -webkit-line-clamp: 2; -webkit-box-orient: vertical; overflow: hidden; }

.crm-channel { padding: 2px 7px; border-radius: 999px; background: var(--surface-soft); font-size: 9.5px; font-weight: 800; text-transform: uppercase; color: var(--text-3); }

.crm-status { padding: 2px 8px; border-radius: 999px; font-size: 10px; font-weight: 800; text-transform: capitalize; }
.crm-status.is-open { background: #e8f0ff; color: #3552a8; }
.crm-status.is-waiting { background: var(--warning-soft); color: var(--warning); }
.crm-status.is-closed, .crm-status.is-resolved { background: var(--success-soft); color: var(--success); }
.crm-status.is-investigating { background: var(--primary-soft-2); color: var(--primary-dark); }

.crm-thread-view { min-height: 320px; padding: 16px; border: 1px solid var(--border); border-radius: 14px; background: var(--surface); }
.crm-thread-head { display: flex; align-items: flex-start; justify-content: space-between; gap: 10px; padding-bottom: 10px; border-bottom: 1px solid var(--border); }
.crm-thread-head b { font-size: 14px; color: var(--text); }
.crm-thread-head small { display: block; font-size: 11.5px; color: var(--text-3); }
.crm-thread-actions { display: flex; align-items: center; gap: 6px; }
.crm-thread-actions .btn { padding: 4px 9px; font-size: 11.5px; }

.crm-messages { display: flex; flex-direction: column; gap: 10px; padding: 14px 0; max-height: 340px; overflow-y: auto; }
.crm-message { max-width: 76%; padding: 9px 12px; border-radius: 12px 12px 12px 4px; background: var(--surface-soft); }
.crm-message.is-out { align-self: flex-end; border-radius: 12px 12px 4px 12px; background: var(--primary-soft-2); }
.crm-message-who { display: block; margin-bottom: 3px; font-size: 10px; font-weight: 700; color: var(--text-3); }
.crm-message p { margin: 0; font-size: 12.5px; line-height: 1.55; color: var(--text); }

.crm-reply { display: flex; gap: 8px; align-items: flex-end; padding-top: 10px; border-top: 1px solid var(--border); }
.crm-reply textarea { flex: 1; padding: 9px 11px; border: 1px solid var(--border-strong); border-radius: 10px; font: inherit; font-size: 12.5px; resize: vertical; }
.crm-reply textarea:focus { outline: none; border-color: var(--primary); box-shadow: 0 0 0 3px var(--primary-soft); }

/* ---------- complaints ---------- */

.crm-complaints { display: flex; flex-direction: column; gap: 10px; }

.crm-complaint { padding: 14px 16px; border: 1px solid var(--border); border-left: 3px solid var(--border-strong); border-radius: 12px; background: var(--surface); }
.crm-complaint.is-overdue { border-left-color: var(--danger); background: #fafcff; }
.crm-complaint-top { display: flex; align-items: center; gap: 8px; flex-wrap: wrap; }
.crm-complaint-top b { flex: 1; min-width: 200px; font-size: 13px; color: var(--text); }
.crm-complaint p { margin: 6px 0 8px; font-size: 12px; line-height: 1.55; color: var(--text-2); }
.crm-complaint-foot { display: flex; align-items: center; gap: 10px; flex-wrap: wrap; font-size: 11px; color: var(--text-3); }
.crm-complaint-foot .btn { padding: 4px 10px; font-size: 11.5px; }
.crm-spacer { flex: 1; }

.crm-category { padding: 2px 8px; border-radius: 999px; background: var(--purple-soft); color: var(--purple); font-size: 10px; font-weight: 800; }
.crm-severity { padding: 2px 8px; border-radius: 999px; font-size: 10px; font-weight: 800; text-transform: capitalize; }
.crm-severity.is-low { background: var(--surface-soft); color: var(--text-3); }
.crm-severity.is-normal { background: var(--warning-soft); color: var(--warning); }
.crm-severity.is-high { background: var(--danger-soft); color: var(--danger); }

/* ---------- HubSpot sync ---------- */

.crm-sync-card { max-width: 620px; padding: 18px; border: 1px solid var(--border); border-radius: 16px; background: var(--surface); box-shadow: var(--shadow-sm); }
.crm-sync-top { display: flex; align-items: center; gap: 12px; margin-bottom: 14px; }
.crm-sync-top h3 { margin: 0; font-size: 15px; font-weight: 800; color: var(--text); }
.crm-sync-stats { display: grid; grid-template-columns: repeat(4, 1fr); gap: 8px; margin-bottom: 12px; }
.crm-sync-stats div { padding: 10px; border-radius: 10px; background: var(--surface-soft); text-align: center; }
.crm-sync-stats b { display: block; font-size: 16px; font-weight: 800; color: var(--text); }
.crm-sync-stats span { font-size: 10px; color: var(--text-3); }
.crm-sync-actions { display: flex; align-items: center; gap: 10px; flex-wrap: wrap; margin-top: 12px; }
.crm-inline { display: inline-flex; align-items: center; gap: 6px; font-size: 11.5px; color: var(--text-2); }
.crm-inline input { accent-color: var(--primary); }
.crm-sync-result { margin-top: 10px; font-size: 12px; }
.crm-ok { color: var(--success); }
.crm-fail { color: var(--danger); }

/* ---------- lead drawer ---------- */

.crm-drawer-overlay { position: fixed; inset: 0; z-index: 1000; display: none; justify-content: flex-end; background: rgba(13, 27, 42, .45); }
.crm-drawer-overlay.show { display: flex; }
.crm-drawer { width: min(520px, 100%); height: 100%; overflow-y: auto; padding: 22px 24px 32px; background: var(--surface); box-shadow: -20px 0 50px rgba(13, 27, 42, .25); }

.crm-drawer-head { display: flex; align-items: center; gap: 12px; margin-bottom: 14px; }
.crm-drawer-head h2 { margin: 0; font-size: 19px; font-weight: 800; color: var(--text); }

.crm-stage-row { display: flex; gap: 5px; flex-wrap: wrap; margin-bottom: 16px; }
.crm-stage-btn { padding: 6px 11px; border: 1px solid var(--border-strong); border-radius: 999px; background: var(--surface); font: inherit; font-size: 11.5px; font-weight: 700; color: var(--text-2); cursor: pointer; }
.crm-stage-btn.is-on { background: var(--primary); border-color: var(--primary); color: #fff; }

.crm-facts { display: grid; grid-template-columns: repeat(2, 1fr); gap: 8px; margin: 0 0 14px; }
.crm-facts div { padding: 9px 11px; border-radius: 10px; background: var(--surface-soft); }
.crm-facts dt { font-size: 10px; font-weight: 800; letter-spacing: .03em; text-transform: uppercase; color: var(--text-3); }
.crm-facts dd { margin: 3px 0 0; font-size: 12.5px; color: var(--text); overflow-wrap: anywhere; }

.crm-subhead { margin: 18px 0 8px; font-size: 12.5px; font-weight: 800; color: var(--text); }
.crm-mini { display: flex; align-items: center; gap: 8px; width: 100%; margin-bottom: 6px; padding: 9px 11px; border: 1px solid var(--border); border-radius: 10px; background: var(--surface); text-align: left; font: inherit; }
button.crm-mini { cursor: pointer; }
button.crm-mini:hover { border-color: var(--primary); }
.crm-mini b { flex: 1; min-width: 0; font-size: 12px; color: var(--text); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.crm-mini small { font-size: 10.5px; color: var(--text-3); }

/* ---------- add lead ---------- */

.modal-overlay .crm-modal { width: min(560px, 100%); max-width: none; }
.crm-modal-sub { margin-top: 3px; font-size: 11px; color: var(--text-3); }
.crm-modal .modal-body { display: flex; flex-direction: column; gap: 12px; }
.crm-row { display: grid; grid-template-columns: 1fr 1fr; gap: 10px; }
.crm-field { display: flex; flex-direction: column; gap: 5px; font-size: 11.5px; font-weight: 700; color: var(--text-2); }

@media (max-width: 1100px) {
    .crm-board { grid-template-columns: repeat(2, minmax(0, 1fr)); }
    .crm-threads { grid-template-columns: 1fr; }
}

@media (max-width: 640px) {
    .crm-board, .crm-row, .crm-facts, .crm-sync-stats { grid-template-columns: 1fr; }
}

/* ---------- insights ---------- */

.crm-insights { display: flex; flex-direction: column; gap: 14px; }
.crm-insight .panel-header { padding-bottom: 6px; }
.crm-insight .crm-bars { padding: 6px 16px 16px; }
.crm-bar-value small { display: block; font-size: 9.5px; font-weight: 600; color: var(--text-3); }

.crm-gaps { display: grid; grid-template-columns: repeat(auto-fill, minmax(260px, 1fr)); gap: 10px; padding: 6px 16px 16px; }
.crm-gap { padding: 12px 14px; border: 1px solid var(--danger-soft); border-left: 3px solid var(--danger); border-radius: 10px; background: #fafcff; }
.crm-gap b { font-size: 12.5px; color: var(--text); }
.crm-gap-count { float: right; font-size: 10.5px; font-weight: 800; color: var(--danger); }
.crm-gap p { margin: 6px 0 0; font-size: 12px; line-height: 1.5; color: var(--text-2); font-style: italic; }

.crm-briefs { padding: 18px; border: 1px solid var(--border); border-radius: 16px;
    background: radial-gradient(circle at 100% 0%, rgba(0, 113, 219, .14), transparent 45%), var(--surface); }
.crm-briefs-head h3 { margin: 0; font-size: 15px; font-weight: 800; color: var(--text); }
.crm-briefs-head p { margin: 3px 0 12px; font-size: 12px; color: var(--text-2); }

.crm-brief { padding: 13px 15px; margin-bottom: 8px; border: 1px solid var(--border); border-radius: 12px; background: var(--surface); }
.crm-brief b { font-size: 13.5px; color: var(--text); }
.crm-brief p { margin: 5px 0 9px; font-size: 12.5px; line-height: 1.55; color: var(--text-2); }
.crm-brief-foot { display: flex; align-items: center; gap: 10px; flex-wrap: wrap; }
.crm-brief-foot .btn { padding: 5px 11px; font-size: 11.5px; }
.crm-evidence { font-size: 11px; font-weight: 700; color: var(--primary-dark); }
.crm-next { display: flex; align-items: center; gap: 8px; margin: 0 0 12px; padding: 10px 12px; border-radius: 10px;
    background: var(--primary-soft-2); border: 1px solid var(--primary-soft); font-size: 12.5px; color: var(--primary-dark); }
.crm-next span { margin-left: auto; font-size: 11px; color: var(--text-3); }